I have no idea why a couple of you are having problems getting the downloads from Esnips. I have wrote to them and they have responded only by saying to clear out your cache (temporary internet files) and delete your Esnips cookie (you can do this by going to your cookie folder and finding those that are marked as being from Esnips). Try to download them not signed in first. I was able to get the both signed in and signed out successfully. I couldn't recreated the problem. I hope that helps.